How can we help?

• General
• Products & specifications
• Orders & shipping
• Warranty & repairs
• Becoming a distributor

General

• What does Clariview manufacture?

  Clariview designs and manufactures ophthalmic diagnostic instruments — biometers, topographers, slit lamps, tonometers, and OCT systems — as well as dental surgical microscopes.

• Where are your instruments made?

  Optical engineering, component machining, and final assembly all take place at our facilities in Shanghai, under ISO-certified quality systems.

• Do you sell directly to clinics?

  In most regions we sell through authorized distributors, who handle local pricing, delivery, and installation. Contact us and we’ll connect you with the distributor covering your area.

Products

• Which IOL power formulas does the AX500 support?

  The AX500 includes 17 built-in formulas, including SRK/T, Haigis, Barrett Universal II, and Hoffer Q. Full specifications are on the AX500 product page.

• Can your devices integrate with our EMR system?

  Most current-generation devices support DICOM and HL7 export. Compatibility depends on your specific EMR platform — our technical team can confirm before you order.

• Do you offer demo units before purchase?

  Yes, demonstration units are available through your regional distributor, typically within 1–2 weeks of request.

Orders

• How long does delivery take?

  Most in-production devices ship within 4–6 weeks of order confirmation. Your distributor can confirm exact timelines based on your location and current inventory.

• Do you ship internationally?

  Yes — Clariview instruments are supplied to clinics in over 60 countries through our distributor network and our European branch.

• Can I track my order?

  Order tracking is available through your distributor’s account portal. If you ordered directly from Clariview, your sales contact can provide status updates.

Warranty

• What's covered under the standard warranty?

  Standard warranties cover parts and labor for manufacturing defects for 12–24 months depending on device category. See the full breakdown on the Service & Support page.

• How do I submit a repair request?

  Use the repair request form on our Service & Support page with your device model and serial number, and we’ll confirm next steps within one business day.

• Is calibration included in the warranty?

  Routine calibration is a maintenance item, not a defect, so it isn’t included under the standard warranty — but it is covered under extended service plans.

Distributors

• How do I apply to become a Clariview distributor?

  Submit an application through our Contact page, selecting “Distributor application,” with details on your region and current product lines.

• Do you offer exclusive regional distribution?

  In some regions, yes. Our distribution team evaluates exclusivity requests case by case based on market coverage and existing partnerships.

• What support do distributors receive?

  Distributors get access to a dedicated portal with pricing, marketing assets, and order tracking, plus technical training for local service teams.